Refund Policy

How It Works

Eligibility

Our refund guarantee applies to all Adona Ai subscriptions purchased directly from https://adona.ai.

To qualify for a full refund, all of the following conditions must be met:

• The refund request is submitted within 14 days of your subscription start date
• You have not created more than 25 content pieces using the platform

Time Frame

You have 14 days from the date of purchase to request a refund.

Refunds cannot be issued if:

• More than 14 days have passed since purchase, or
• More than 25 content pieces have been generated after onboarding

Requesting a Refund

To request a refund, please contact us at:

Our team will review your request and respond within 1–2 business days.

Refund Processing

Once approved:

• Refunds are issued to the original payment method
• Processing typically takes 5–7 business days, depending on your payment provider

Conditions

After the Refund Period

Refunds are not available in any of the following cases:

• More than 14 days have passed since the initial subscription purchase
• More than 35 content pieces have been created
• Any renewals, upgrades, or subsequent billing cycles
• Subscription cancellation after the refund eligibility window

After this point, all payments are final and non-refundable, regardless of usage, plan type, or cancellation status.

Digital Subscriptions

Adona Ai is a digital SaaS platform. As such, once access is granted and usage thresholds are exceeded, refunds cannot be provided. We may request feedback to help improve our services.

Non-Refundable Items

• Custom services
• Consulting
• Any manually delivered or personalized services

These items are strictly non-refundable.